FAQ/Help Center

Frequently Asked Questions


• Start by clicking “sign up” in the top right corner of your screen.
• You will then be asked to register a new account with a valid email address.
•After providing the required information in the compulsory fields marked (*), click save to finish the sign-up process. You are also encouraged to save a delivery address for a faster checkout under the “create new address” function in the login page.
•We will also send you an email to welcome you.


•Click “login” in the top right corner of your screen.
•Enter your registered email address under “login with existing account”.
•Now click the “Forgot your Password” button to get an email on your registered account with instructions on how to reset a new password.


•Click the “Forgot your Password” button to get an email on your registered account with instructions on how to reset a new password.

•Yes, mogozay.com only offers 100% new and unused products.

•Refund process usually takes up to 3 working days to process.


• Once you have found the product you want to buy, just follow the steps below:
•Select desired Quantity and shipping method accordingly. Then click “add to cart”, to add this product to your cart,
• When ready to checkout, click on the “Cart” on the top right corner,
• Click “Proceed to Checkout”,
• You will then need to choose your preferred payment option and click “procced with this method”. Afterwhich, fill in your contact details and preferred shipping address (if you haven’t done so before) and “save”, before clicking the ʽPlace Order’ button.


• We have the following payment methods through which you can make a payment:
• Once you have found the product you want to buy, just follow the steps below:
• Cash On Delivery (easy and simple at your doorstep)
• Bank Transfers


We are sorry that your order is delayed. If the status has not change in a while, please get in touch with our Aftersales Customer Support Team. You can reach our team 24/7 at hello@mogozay.com, or Customer Service Hot Line No. 09788977888 and Live Facebook Messenger Chat during our working hours.

We’ll send you an email and an SMS once your order has been confirmed! We’ll also let you know as soon as your order left our warehouse (shipped).

Have more questions for us? Contact us through our chat or email us at hello@mogozay.com

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